Within 14 (fourteen) calendar days after the date of receipt of the Product(s) by the Customer, the Customer must contact the Company by calling our Customer Support Team at any time Monday through Friday between 9:00 am and 5:00 pm PST, (except on American national holidays) toll free at 1(855) 2-Luxury or 1 (661) 222-7300 or via email at info@dominieluxury.com to obtain authorization to proceed with the return (“RMA”);

After receiving the RMA, the Product(s) must be returned to the Company at the Customer’s risk and expense in a single delivery by courier 2 (two) days after receipt of the RMA to the Company address as provided. Please ensure that both the recipient and the RMA code are clearly visible on the package to ensure prompt delivery. If the Company does not receive the returned merchandise, the Company will request the Customer to provide the proof of delivery: the delivery slip signed by the recipient of the returned package. If the Customer is unable to provide the proof of delivery, the Company cannot grant the refund of goods.

The Product(s) that are returned must not be used, worn, or damaged;

The identifying hang-tags of the Product(s) must still be in tact and attached.

The Product(s) must be returned in their original packaging, together with any accessories or product information.

As soon as the Company has ascertained that the required conditions for the return have been met, they will send the Customer an email of confirmation accepting the return and start the procedure for reimbursement of the amount paid for the Product(s) returned within 30 (thirty) days, irrespective of the payment method adopted by the Customer. Reimbursements will only be made to the Customers who have made payments previously.